July 15, 2015
Got this awesome deal from State Street, Chicago. Sales person named JR stopped me and explained to me about this $400 worth of deal, but now only $60! With just $60, I will receive a list of deals which includes Signature Image Consultation, Soothing Scalp Massage, Deep Conditioning Treatment, Clarifying Treatment and Cut and Style. Other deals would be 50% of color service and yada yada yada...etc. Sounds amazing? Yes, I bought it.
Called JR, straight to voicemail.
Called the hair stylist- PB, didn't pick up. Left a voicemail, he returned call. Made appointment at 2pm.
So I was sooooo excited, my first hairdo, hair treatment, hair cut in the States. Imagine that.
PB: "So tell me about your hair"
Me: "It's very fine, lots of split ends...."
*touching my hair, examining*
PB: "When did you last wash your hair"
Me: "Yesterday" (naive enough for me to think that he was trying to find out if my hair is too dry or oily)
PB: "I will cut it dry"
Me: "Ok" (naive enough for me to think that he would wash my hair after the haircut)
CHOP CHOP CHOP. Very layered hair.
*Spray Spray Spray* (for he considered it as Deep Conditioning Treatment, some home remedy)
*Blow dry & start curling my hair*
So, I decided to speak up....
Me: I'm a little confused, the voucher says it includes *taking out the voucher* scalp massage, deep conditioning, clarifying treatment...?"
PB: Yes, what I did just now was that I'm spraying on some xxxxxxx(ingredients) onto your hair, that's deep conditioning treatment.
Me: Ok, and the scalp massage....and clarifying?
PB: That we can schedule another for you to come back and do the rest, because we can't do it in a day, it's too much for the scalp.
Me: Ok. (Pretend to look fine) but I know there's no such thing.
While he's curling my hair, another customer came in around 2:50pm and waited for him.
Obviously he has no time for me as he has made another appointment with another customer an hour after me. If I were to get all the treatment, it takes 1.5 hours (as according to JR the sales person). To me, I expect it to take at least 2 hours.
I suppose if I did not question him, that would be the end of my $60 deal. Just Touch, Cut, Spray & Style.
I can always put up a smile, and pretend everything is fine. Ah, picture don't look that bad. Cutting and Styling are good, no joke.
July 22, 2015
Came back for the remaining treatments. Who makes a customer does that?
So a lady washed my hair, and PB put on some conditioner on my hair and have me sat at the steamer for about 15 minutes.
THAT'S THE END OF MY DEAL.
This whole hair conditioner and steamer thing, as far as I know is known as Deep Conditioning Treatment. And the Spray Spray "treatment" he did for me during my first visit....would be...I don't know, clarifying treatment?
Cut & Style? Checked.
Signature Image Consultation? If asking how's my hair is then yes, checked.
Deep Conditioning Treatment? Checked.
Clarifying Treatment? Maybe.
Soothing Scalp Massage. No.
I wouldn't consider this as professional, for a 27 years experience of hairstylist.
Nothing good is cheap.
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